Privacy Policy

Privacy Policy for LexLuma AI Chat

Privacy Policy for LexLuma AI Chat

Last Updated: October 01, 2025

1. Introduction

Welcome to LexLuma. This Privacy Policy describes how we collect, use, store, and protect your information when you use our AI chat service, accessible via chat.lexluma.com and our main website lexluma.com (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide, improve, and secure our Service. The types of information we collect are as follows:

A. Information You Provide Directly

  • Account Information: If you create an account, we collect your email address and any other details you provide (e.g., a username).
  • Chat Content: The prompts, questions, messages, files, and any other content you submit to the AI chat interface.
  • Communication Data: If you contact us for support or with inquiries, we collect the contents of your messages and our responses.

B. Information Collected Automatically

  • Usage Data: When you visit our site, we automatically collect certain information from your device. This may include your IP address, browser type and version, pages you visit, the time and date of your visit, time spent on those pages, and other diagnostic data.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain the Service: To operate the AI chat functionality, authenticate users, and personalize your experience.
  • To Improve the Service: To analyze how users interact with the Service, which helps us understand usage patterns, troubleshoot issues, and develop new features. This may involve using chat interactions (anonymized and aggregated where possible) to train and enhance our AI models.
  • To Communicate With You: To send you service-related notices, technical updates, security alerts, and support responses. With your permission, we may also send you promotional communications.
  • To Ensure Safety and Security: To monitor and protect the security of our Service, detect and prevent fraud, abuse, or other harmful activities, and enforce our Terms of Service.

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data based on the following legal grounds:

  • Performance of a Contract: To fulfill our obligations under the Terms of Service.
  • Legitimate Interests: For our legitimate business interests in improving and promoting our Service, and ensuring its security, provided these interests are not overridden by your rights.
  • Consent: Where we have obtained your explicit consent, for example, for sending marketing communications.

5. Sharing Your Information

We do not sell your personal data. We may share your information in the following limited circumstances:

  • Service Providers: We engage trusted third-party companies and individuals ("Service Providers") to facilitate our Service (e.g., cloud hosting, data analytics, customer support, email delivery). These providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Safety and Rights: To protect and defend the rights, property, or safety of LexLuma, our users, or the public.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

You can request the deletion of your account and associated data by contacting us. We will process such requests in accordance with applicable laws.

7. Data Security

We implement appropriate technical and organizational measures designed to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: The right to request copies of your personal data.
  • Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Erasure ("Right to be Forgotten"): The right to request that we erase your personal data, under certain conditions.
  • Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
  • Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
  • Object to Processing: The right to object to our processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our Service is not intended for use by individuals under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under age 13 without verification of parental consent, we will take steps to remove that information from our servers.

10. International Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, your data, or your rights, please contact us at: